Frequently Asked Questions
How do I access my media files once they’re ready?
You will receive a secure delivery link once your media is complete. From there, you can view and download photos, videos, floor plans, and other assets, all organized by property in one place.
When will my media be delivered after the shoot?
For standard real estate shoots, delivery typically happens by the next morning so you can launch listings quickly.
Do I need an account to access the files?
Yes. Agents must create or log in to an account first. Once set up, you can access delivery links, invoices, past listings, and more.
What if I didn’t get login instructions?
Check your spam or junk folder first. If you still do not see it, request a password reset or contact us to resend the invitation.
Can I re-download files later?
Yes. Once your media is linked to your account, you can return anytime to re-download high-resolution files, videos, or floor plans.
What types of files and resolutions are available?
- High-resolution photos suitable for MLS, web, and print
- Video files in 4K formats for social and marketing
- Floor plans and downloadable assets organized per listing
Files are delivered ready to use. No external editing software required.
Can I preview media before paying if there’s a balance due?
In many systems, preview mode lets you see low-resolution versions before payment is completed. Full downloads are usually unlocked once the invoice is paid.
Can I create marketing materials directly from my listing media?
Yes. Built-in tools can help you create flyers, social graphics, postcards, and digital ads using your delivered photos and videos.
Do I need design software to create marketing materials?
No. A drag-and-drop editor with ready-made templates is included. It works similarly to Canva.
Will templates auto-populate my listing details and branding?
Yes. Templates can auto-fill listing photos and property details already in the system, and can include your branding for a consistent look.
Can team members use the marketing templates too?
Yes. If your account supports team access, other agents can use the same templates so everyone stays consistent.
What exactly is included in each package?
Each package is a curated bundle combining services like HDR photography, video walk-throughs, 3D tours, and floor plans.
Are packages priced by square footage?
Yes. Pricing is generally based on the total below and above ground square footage for fair coverage.
Can I customize a package or add something later?
Yes. You can upgrade or add services like drone footage, agent-on-camera, or premium floor plans (subject to availability).
Are there any hidden fees or extra charges?
No. Package pricing is transparent. Any add-ons are clearly selected during booking.
Do I get a property website automatically with my media delivery?
Certain plans include auto-generated property websites to showcase your listing media in a clean, shareable webpage.
What is a property website, and why is it useful?
A property website is a dedicated URL for a single listing. It is great for sharing with sellers, buyers, and social marketing.
Can I use a custom domain for a property website?
Yes, in many systems you can purchase or assign a custom domain (additional costs may apply).
Does this replace my own business website?
No. Property websites are single-listing pages that complement your main business website.